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Shipping & Delivery Policy

Last Updated: January 15, 2026

At LuxenBond, we deliver to almost all pin codes in India. We partner with reputed courier agencies to ensure your order reaches you safely and on time.

1. Processing Time

  • Ready-to-Ship Items: Orders for standard items (e.g., books, supplies) are packed and dispatched within 2-3 business days.

  • Custom/Personalized Items: Since these items (e.g., custom frames, handmade crafts) are made specifically for you, they require 5-7 business days for production before they are shipped.

2. Shipping Costs

  • Standard Shipping: Shipping charges are calculated based on the weight of the package and your location. The final shipping cost will be displayed at checkout or on your invoice.

  • Free Shipping: We may offer free shipping on orders above a certain value (e.g., ₹999), subject to active offers.

3. Estimated Delivery Timelines

Shipping Origin: All orders are processed and dispatched from our distribution center in Kolkata, West Bengal (Pin Code: 712232).

Once dispatched, the estimated delivery time is:

  • Metro Cities: 3–5 business days.

  • Rest of India: 5–7 business days.

  • Remote Areas: 7+ business days.

  • Note: Delivery times may be affected by public holidays, weather conditions, or courier delays which are beyond our control.

4. Tracking Your Order

Once your order is shipped, we will send you the Tracking ID and courier details via WhatsApp or Email. You can use this ID to track your package on the courier partner’s website.

5. Non-Delivery & Refusal of Custom Orders (Strict Policy)

Please read this section carefully before placing a Custom/COD order.

Our personalized products (framed art with your photos, custom cards, etc.) are created permanently for you and cannot be resold to anyone else. Therefore:

  • Refusal to Accept Delivery: If a customer confirms a customized order and later refuses to accept the delivery (RTO) or denies payment upon arrival without a valid reason (damage/defect), LuxenBond reserves the right to blacklist the customer permanently.

  • Privacy Exception for Defaults: We respect customer privacy; however, in the event of a willful default, fraud, non-payment, or refusal to accept a custom order, the customer forfeits their right to total confidentiality regarding the transaction.

    • We reserve the right to report the customer's name, phone number, and order details to E-commerce Fraud Registries and third-party credit blacklists.

    • We reserve the right to use provided contact details and chat records as evidence for legal debt recovery proceedings.

  • Recovery of Costs: The customer will be liable to pay the two-way shipping charges and the cost of the wasted materials for any unjustified refusal of a custom order.

6. Damaged or Lost Packages

If your package appears opened or severely damaged at the time of delivery, please do not accept it. Ask the courier to mark it as "Damaged" and contact us immediately at 9038663598.

7. Contact Us

For any shipping queries:

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