Privacy Policy

Last Updated: January 15, 2026

At LuxenBond (operated by Saikat Chowdhury), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (luxenbond.com), communicate with us via WhatsApp/Phone, or purchase our products offline.

By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect different types of information to provide and improve our service to you:

• Personal Information: When you place an order (via website, WhatsApp, or in-person), we collect personally identifiable information including:

  • Your Name

  • Phone Number (including WhatsApp number)

  • Email Address

  • Shipping and Billing Address

• Order Details: Information about the products you purchase, including custom text or images provided for personalized items (e.g., photos for framed art).

• Payment Information: We do not store your debit/credit card details or net banking passwords. All online payments are processed through secure third-party payment gateways. For WhatsApp/Offline orders, we may see your transaction reference number or UPI ID for verification purposes only.

2. How We Use Your Data

We use the collected data for the following specific purposes:

• Order Fulfillment: To process your payment, create your custom items, and ship your order to the correct address.

• Communication: To send you order confirmations, shipping updates, invoices, or design proofs via Email or WhatsApp.

• Customer Support: To assist you with inquiries, returns, or product questions.

• Legal Compliance: To comply with applicable laws and regulations (e.g., tax invoicing).

3. Data Sharing and Disclosure

We respect your privacy and never sell your personal data to third parties. We only share your information with trusted third-party service providers necessary to operate our business:

• Logistics Partners: We share your name, address, and phone number with courier companies (e.g., Shiprocket, Delhivery, India Post) strictly to deliver your package.

• Payment Processors: Your payment data is handled securely by banking and payment gateway partners.

4. Custom Content Privacy

For personalized orders (e.g., a photo frame or a custom-written letter):

• Any photos or personal text you send us for printing are used strictly for creating your specific order.

• We delete client photos from our local storage periodically after the order is successfully delivered and confirmed, unless you allow us to showcase the work in our portfolio.

• Portfolio Usage: We will never post photos of your custom order containing personal faces or private details on our social media without asking for your explicit permission first.

5. Cookies (Website Only)

Our website may use standard "cookies" to enhance your experience (e.g., keeping items in your cart while you browse). You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

6. Data Security

We implement appropriate data collection, storage, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.

• Request correction of any incorrect data.

• Request deletion of your data (subject to legal requirements like tax record-keeping).

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By Email: luxenbond@gmail.com

• By Phone/WhatsApp: 9038663598

• By Mail: C/O Saikat Chowdhury, Arambagh, Hooghly, West Bengal, India.